2.1 COVERAGE: Unless explicitly agreed otherwise, the warranty covers visible manufacturing defects on the reflection side greater than 2x2mm. The film of our product is transparent, and this allows to see relevant aesthetic defects before cutting or removing the film. | 2.2 NONCOVERAGE: Unless explicitly agreed otherwise, the warranty DOES NOT cover: scratches and/or other handling damages, uneven transparency in case of backlighting, defects in the external 2.5cm on each side, transport damages not contested to the carrier at the time of delivery, and similar. | 2.3 DURATION: The warranty is valid until the first event between: a) one year from the sale, b) first processing (cut, thermoforming, etc), c) film removal. | 2.4 NOTIFICATION: each notification of anomaly must be supported by photo of the defect and photo of the label present on each sheet with defect. The identifying label of the sheet is present on the protective film of all our sheets. It is possible that, in some cases, to start the practice will be required to send a sample of the defect. | 2.5 RESIDUAL VALUE: to exercise the rights of the guarantee, the product must be made available to be recollected in the conditions that preserve its residual value. Between the conditions We mention: a) Film: the contested product must still have its protective film positioned sufficiently to preserve the product, b) Care: the product must have been protected from dirt and moisture and handled avoiding any damage, c) Packaging: the product must have been packaged in a suitable way so that it can be transported safely, d) Integrity: the product must be contested in full sheets. Cut sheets are   not accepted (except the first one) or are valued at a lower value. | 2.6 MAXIMUM REFUND: the maximum amount of the reimbursement can’t be greater than the value of the defected products and the proportional transport cost managed by EUMirror for the delivery to the Customer. The refund % will be calculated dependently on: a) the kind of defect, b) the dimension of the defect(s), c) the “Residual Value” of the products, d) the kind of application (need) of the Customer. | 2.7 RECOLLECTION: depending on: a) value of the contested product, b) residual value, c) transport costs, d) Customer needs, EUMirror will schedule a recollection or give a waste disposal authorization for the defected products. | 2.8 REPLACEMENT: depending on: a) Customer needs, b) transport costs, EUMirror will provide the replacement products using all the urgency procedures for production and transport.

Technical Information
Protective film:
The PMMA mirrors are protected by a PE film, 55 microns, laserable and thermoformable, with NO-glue, attached only for electrostatic adhesion. This quality is important in particular for thermoforming, to avoid glue of the film to leave residuals/stains on the PMMA surface.
Being only electrostatic adhesion, there are a few recommendations to avoid having the film fall out after a few days/weeks/months of wrong storage. The main ones are:
1) store the mirrors in a horizontal position. It is better to avoid vertical storage and in particular, having the film exposed to airflow. The airflow will gradually remove the electrostatic charge of the film to the PMMA and gravity will help the film to fall down.
2) store the mirrors face down. Face down on the pile of mirrors (or another surface) will prevent the film from releasing its charge into the air.
3) avoid using ionized air blowers/guns on the mirrors with protective film. The first goal of those ionized tools is the static charge decay, which will lead to the film detachment.
4)- be aware that aged mirrors, also properly stored, will have a decreased adhesion of the film with the PMMA on the edges of the sheets due to the inclusion of humidity in these areas of the PMMA sheet (PMMA is hygroscopic) collected from the sides of the sheets when they are on the pile. The extension of the area impacted by the reduced adhesion is normally between a few mm to a maximum of 20-25mm, in particular on the short sides of the mirrors. This is one of the reasons why:
4.1) we strongly suggest setting your designs to be cut centring them in a usable area of 2000x3000mm, cutting as scrap on each side 25mm,
4.2 the 25mm on the edges are not included in the Warranty Agreement (See point 2.2),
4.3 of the possible paint stains explained in the Technical Information: "Paint drops on the short sides".

Related note: shelf-life length of the finished products.
It is also useful to know that, with improper storage, this film removal risk is higher when the mirror edges are cut mechanically (disk saw, CNC router, etc) and a lot lower when the edges are cut with thermal processes (laser). This is because the laser cut melts the edges of the PE film and the PMMA, making an additional not-electrostatic peripherical connection. This quality of the thermal cuts is important to properly engineer the processes in order to reach the proper shelf-life length for the finished products.
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